Post Contract Support and Comfort
Ensuring compliance and continued service development by helping the LA act as an informed and powerful client through actively supporting and monitoring contractual promises on Guaranteed Minimum Savings, additional benefits and CPT’s and KPI’s. We offer the benefit of an independent monitoring body to give members and stakeholders comfort on actual performance which is benchmarked against other schemes. We support LA’s to ensure the partnership doesn’t deteriorate into a service level agreement through working together to ensure that the service delivery mechanisms and solutions move with the times. We also secure service continuity by insuring against loss of critical skill post-contract as highly skilled people who have delivered move into the LEP or move on.
We provide two “layers” of support in an integrated and very cost effective manner. The core layer is provided by highly experienced managing consultants who insulate the LA team with strategic and commercial advice and guidance. This is often a single person for a limited period of time, although can be longer according to the LA requirements. The complementary outer layer is made up of more specialist support and is only called upon if and when it needed. The expertise of the outer layer does however infuse the inner layer; though regular meetings, bulletins, webinars, conferences and the like Prescient ensures a fully integrated support model